Aberdeen Heights recognized for customer experience 2022

Aberdeen Heights, a PMMA (Presbyterian Manors of Mid-America®) senior living community, is a recipient of Pinnacle Quality Insight’s 2022 Customer Experience Award™.

Aberdeen Heights’ health care center qualified for the award in the categories of activities, admission process, meeting individual needs, safety and security, and demonstrating dignity and respect. The award signifies Aberdeen Heights’ continued dedication to providing Best in Class senior health care services.

“The Customer Experience Award demonstrates the continued faith that our residents and their families place in us to provide quality senior services guided by Christian values and the excellence with which our employees carry out that mission every day,” said Christie Wolff, executive director.

Throughout its 11-year history of serving the community, Aberdeen Heights has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2021, a sampling of Aberdeen Heights’ customers and their families have participated in monthly telephone interviews that include open-ended questions, as well as the opportunity to rate Aberdeen Heights in specific categories.

Every month, Aberdeen Heights has gathered its real-time survey results to gain a better understanding of the residents’ needs and make improvements when necessary.  

By qualifying for the Pinnacle Customer Experience Award™, Aberdeen Heights has satisfied the rigorous demand of scoring in the top 15 percent of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each resident’s experience.

A customer satisfaction measurement firm with 25 years of experience in post-acute health care, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 U.S. states, Canada and Puerto Rico.

Aberdeen Heights has served the St. Louis County area since 2011 with independent and assisted living, skilled nursing care, Alzheimer’s and dementia care, and short-term rehabilitation.

For more information about Aberdeen Heights, contact Beatriz Quinn, marketing director, at 314-909-6066 or bquinn@pmma.org.

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